Consumer Experience cX

insiTEQ provides a complete set of tools to map the customer journey, uncover pain points, identify missed opportunities, and perfect overall CX strategies.

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Customer satisfaction

Are you looking to serve your customers better?

insiTEQ provides a complete set of tools to map the customer journey, uncover pain points, identify missed opportunities, and perfect overall CX strategies.

  • Hear and understand every customer using dynamic data collection tools that adapt intelligently to feedback in real-time.
  • Activate the people who know your customer the best - your frontline employees through the insiTEQ structured feedback Frontline tool.

customer satifaction

consumer centricity

Customer centricity

When will your customers leave you for the competitor?

Your customers are a pillar of your business. Customer-centric businesses ensure that the customer is at the center of the business's philosophy, operations or ideas.

  • Increase customer lifetime value and a reduction in churn by understanding customer’s experience across every touchpoint.
  • Increase customer delight and ensure high satisfaction levels every step of the way.

Consumer trends

Evolve from a fad to a staple

Identify new trends in your organisation's industry and take advantage of timely marketing, sales and service opportunities.

  • Understand what general trends are affecting your consumers' lives at the moment.
  • Predict consumers behavior and receive alerts so you can intervene with the at-risk consumer before they churn.

consumer trends