Consumer Experience cX
insiTEQ provides a complete set of tools to map the customer journey, uncover pain points, identify missed opportunities, and perfect overall CX strategies.
Customer satisfaction
Are you looking to serve your customers better?
insiTEQ provides a complete set of tools to map the customer journey, uncover pain points, identify missed opportunities, and perfect overall CX strategies.
- Hear and understand every customer using dynamic data collection tools that adapt intelligently to feedback in real-time.
- Activate the people who know your customer the best – your frontline employees through the insiTEQ structured feedback Frontline tool.
Customer centricity
When will your customers leave you for the competitor?
Your customers are a pillar of your business. Customer-centric businesses ensure that the customer is at the center of the business’s philosophy, operations or ideas.
- Increase customer lifetime value and a reduction in churn by understanding customer’s experience across every touchpoint.
- Increase customer delight and ensure high satisfaction levels every step of the way.
Consumer trends
Evolve from a fad to a staple
Identify new trends in your organisation’s industry and take advantage of timely marketing, sales and service opportunities.
- Understand what general trends are affecting your consumers’ lives at the moment.
- Predict consumers behavior and receive alerts so you can intervene with the at-risk consumer before they churn.
